OJUAMI CUSTOMER CARE
How may we assist you?
Whether you have a question about an order or need help finding the right piece, we're here to help.
WE'RE HERE TO HELP
Chat with Us
Connect with an OJUAMI Client Advisor for personalized assistance with your order, products, or shopping experience.
CLIENT ADVISOR HOURS
Look for the live chat icon in the bottom-right corner of your screen. It becomes active during these hours when a Client Advisor is available.
Need assistance outside these hours? AI assistance is available after Client Advisor hours. If live chat is not yet active or an advisor is unavailable, please check back later.
HERE TO HELP
Frequently asked questions
Find answers to some of our most common questions.
How can I check my order status?
For assistance with your order status or tracking information, please contact our Customer Care team using the form below. Include your order number so we can better assist you.
When will my order ship?
Processing and delivery times may vary depending on the item and its availability. Please refer to the information provided for your selected item and your order confirmation.
What is your return or exchange policy?
Return and exchange eligibility depends on OJUAMI's applicable policies. Please review our store policy before submitting a request, or contact Customer Care for assistance.
View our refund policyHow do I know if an item is available?
Availability is displayed on the relevant product page. Select styles may be offered for preorder. Please review the availability details shown before placing your order.
Can you help me choose a style?
If you have a question about a product, its details, or which piece may suit your needs, send us a message and include the product name or link.
What if I have a question about my payment?
If you have a question about checkout, a payment, or an order confirmation, please contact our Customer Care team. Never include full payment card details in a message.
PERSONAL ASSISTANCE
We're here for you.
Couldn't find what you were looking for? Send us a message and our team will be happy to assist you.
OJUAMI